Introduction
This Privacy Policy ("Policy") describes how 950ok ("we", "us", "our", "the Platform") collects, processes, stores, and protects personal data provided by registered players and visitors ("you", "your") when accessing or using the 950ok platform at 950ok.io, including all associated services such as sports betting, live casino, slots, account management, and customer support.
950ok operates as an online betting and casino platform serving players across Bangladesh, including users based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We take our obligations regarding personal data seriously and are committed to handling all information entrusted to us with care, integrity, and transparency.
By registering an account on 950ok, completing the 950ok Login process, or otherwise using our platform, you acknowledge that you have read this Policy and consent to the collection and use of your personal data as described herein. This Policy forms part of the 950ok Terms & Conditions and should be read alongside the Responsible Gaming Policy.
Data We Collect
950ok collects personal data across several categories depending on the nature of your interaction with the platform. The following table summarises the main categories of data we collect and the specific data points within each category:
| Category | Data Points Collected | Required / Optional |
|---|---|---|
| Identity Data | Full legal name, date of birth, National Identity Card (NID) number, photograph (where submitted for verification) | Required |
| Contact Data | Email address, Bangladeshi mobile phone number, residential address (including division, district, and postal code) | Required |
| Financial Data | bKash account number, Nagad account number, Rocket (Dutch-Bangla Bank) account number, Upay account number, bank account details where applicable, transaction history, deposit and withdrawal records | Required for transactions |
| Account Data | Username, encrypted password, account creation date, login history, session timestamps, responsible gaming preferences, self-exclusion status | Required |
| Technical Data | IP address, device type and model, operating system, browser type and version, screen resolution, time zone setting, language preference | Collected automatically |
| Usage Data | Pages visited on 950ok.io, games played, bet history, wager amounts, session duration, navigation paths, search queries within the platform | Collected automatically |
| Communications Data | Content of support chats, emails sent to [email protected], complaint records, feedback submissions | Where provided |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS notifications, preferred communication language | Optional |
We only collect data that is adequate, relevant, and limited to what is necessary for the purposes for which it is processed. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is required for standard identity verification (NID).
How We Collect Data
950ok collects personal data through the following primary channels:
- Direct Registration: When you create a 950ok account, you provide identity and contact data directly through the registration form on the 950ok Login page.
- Identity Verification: When you submit documents for age and identity verification (such as your National Identity Card), we collect and store the information contained in those documents for the duration required by our compliance obligations.
- Deposit and Withdrawal Transactions: Financial data is collected when you initiate or complete a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a linked bank account.
- Platform Interactions: Usage data and technical data are collected automatically as you browse 950ok.io, access games, place bets, and use platform features. This data is collected via server logs, session tracking, and first-party analytics tools.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect technical data relating to your browsing behaviour on 950ok.io. See Section 7 (Cookies & Tracking) for full details.
- Customer Support Interactions: When you contact 950ok support via live chat or email, the content of those communications is collected and stored as part of your support record.
- Promotional Opt-ins: If you opt in to receive promotional communications, your marketing preferences are recorded and retained until you withdraw your consent.
How We Use Your Data
950ok uses personal data for the following specific and clearly defined purposes. We process data only where we have a lawful basis for doing so — these bases are detailed in Section 5.
- Account Creation and Authentication: Your identity and contact data are used to create and maintain your 950ok account, to authenticate your 950ok Login sessions, and to verify your identity when you contact support.
- Payment Processing: Financial data is used to process deposit and withdrawal requests via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer) and to maintain accurate records of all transactions.
- Age and Identity Verification: We use identity documents to confirm that you are at least 21 years of age and that the information you provided at registration is accurate. This is both a legal compliance obligation and a player protection measure.
- Anti-Money-Laundering (AML) Compliance: Transaction data and identity data are used to monitor for and detect suspicious financial activity in accordance with applicable AML obligations. Where required, we may be obliged to report unusual activity to relevant financial authorities.
- Platform Personalisation: Usage data and account preferences are used to personalise your experience on 950ok, including surfacing games and promotions relevant to your interests and playing history.
- Responsible Gaming: Account data and usage data are used to support our responsible gaming programme, including monitoring for signs of problem gambling behaviour, enforcing deposit limits and self-exclusion settings, and reaching out to players who may need support.
- Customer Support: Communications data and account data are used to investigate and resolve queries, complaints, and disputes submitted to the 950ok support team.
- Fraud Prevention and Platform Security: Technical data, usage data, and account data are used to detect and prevent fraudulent account activity, multiple account creation, bonus abuse, and other prohibited conduct as defined in the Terms & Conditions.
- Marketing Communications: Where you have opted in, your contact data and marketing preferences are used to send you information about 950ok promotions, seasonal offers (including Eid, Pohela Boishakh, and BPL tournament promotions), and platform updates. You may opt out at any time.
- Platform Analytics and Improvement: Aggregated and anonymised usage data is used to analyse platform performance, identify technical issues, and improve the overall user experience on 950ok.io.
- Legal Compliance: In certain circumstances, we may be required by law or regulatory order to process and retain personal data for purposes beyond those listed above. We will always handle such obligations in a manner consistent with the minimum necessary disclosure principle.
Legal Basis for Processing
For each category of data processing activity described in this Policy, 950ok relies on one or more of the following legal bases:
- Contractual Necessity: Processing your identity, contact, financial, and account data is necessary to perform the contract between you and 950ok (i.e., to provide the betting and casino services you have registered to use). Without this data, we cannot provide the platform services.
- Legal Obligation: Certain data processing activities — including age verification, AML monitoring, and transaction record-keeping — are required by applicable legal and regulatory obligations. 950ok must fulfil these obligations regardless of individual consent.
- Legitimate Interests: Processing technical data, usage data, and fraud-detection data for platform security, analytics, and improvement is carried out on the basis of 950ok's legitimate interest in operating a safe, reliable, and commercially viable platform. We balance these interests carefully against your privacy rights.
- Consent: Where we rely on your consent — specifically for marketing communications and for non-essential cookies — we will ask for your explicit consent at the time of collection and will provide a clear and easy mechanism for you to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Data Sharing & Third Parties
950ok does not sell, rent, or trade your personal data with third parties for their own commercial purposes. We share personal data with third parties only in the following specific circumstances, and only to the minimum extent necessary:
- Payment Processors: Your financial data is shared with bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and your nominated bank solely for the purpose of processing deposit and withdrawal transactions. Each payment partner operates under its own privacy policy and is bound by applicable financial data protection regulations.
- Game Providers: Certain usage data (such as bet amounts, game round IDs, and session identifiers) is shared with game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi in the normal course of delivering their games on the 950ok platform. These providers are contractually prohibited from using this data for any purpose other than game delivery and technical support.
- Identity Verification Partners: Where we use a third-party identity verification service to validate NID documents or conduct enhanced due diligence, your identity data will be shared with that partner for the verification process only. Verification partners are bound by strict data processing agreements.
- Analytics and Platform Security Providers: Anonymised or pseudonymised technical and usage data may be shared with analytics and security service providers to support platform performance monitoring and fraud detection. These providers do not receive data in a form that identifies you personally.
- Legal and Regulatory Authorities: We may be required to disclose personal data to law enforcement, financial intelligence units, courts, or other regulatory authorities in Bangladesh or internationally where required by applicable law, legal process, or a valid regulatory order. 950ok will always seek to minimise the scope of any such disclosure.
- Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of 950ok's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to this Privacy Policy that results from it.
Cookies & Tracking Technologies
950ok uses cookies and similar technologies on 950ok.io to support the operation of the platform, enhance your user experience, and — where you have consented — to deliver relevant promotional content. The following types of cookies may be set when you visit 950ok.io:
- Strictly Necessary Cookies: These cookies are essential for the platform to function. They include session authentication cookies that keep you logged in during your 950ok Login session, security tokens that protect against cross-site request forgery (CSRF), and cookies that remember your language and regional preferences. These cookies cannot be disabled without affecting core platform functionality.
- Performance and Analytics Cookies: These cookies collect anonymised data about how visitors use 950ok.io — which pages are visited most frequently, how long users spend on each page, and where errors occur. This data is used exclusively to improve the platform. These cookies require your consent and can be disabled without affecting your ability to use the platform.
- Functional Cookies: These cookies remember choices you have made on the platform — such as your preferred game category, table stakes preferences in the live casino, or responsible gaming settings — to provide a more personalised experience. These cookies can be disabled, but doing so may limit platform personalisation features.
- Marketing Cookies: Where you have consented to receive promotional communications, marketing cookies may be used to track which 950ok promotions you have viewed and to avoid showing you the same promotional content repeatedly. Marketing cookies can be withdrawn at any time through your account preferences.
950ok does not use cross-site tracking technologies that follow your browsing activity on websites outside of 950ok.io. Our first-party analytics collect data only within the 950ok platform environment.
Data Retention
950ok retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of personal data we hold:
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account and Identity Data | Duration of account plus 5 years after account closure | Legal/AML compliance obligation |
| Financial Transaction Records | 7 years from the date of each transaction | Financial record-keeping obligation |
| Identity Verification Documents (NID) | 5 years from account closure or last transaction | AML and age verification compliance |
| Betting and Gaming History | 5 years from account closure | Dispute resolution and responsible gaming |
| Customer Support Records | 3 years from the date of each interaction | Complaint handling and dispute records |
| Marketing Preferences | Until withdrawal of consent or account closure | Consent-based processing |
| Technical and Usage Data (logs) | 13 months from collection | Platform security and analytics |
| Self-Exclusion Records | Minimum 6 years from exclusion date | Responsible gaming compliance |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. In cases where deletion is not immediately technically feasible (for example, data held in encrypted backup archives), the data will be isolated from active processing until it can be securely destroyed.
Your Rights
As a registered player on 950ok, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered account details for identity verification.
- Right of Access: You have the right to request a copy of all personal data that 950ok holds about you. We will provide this information within 30 days of receiving a verified request, free of charge for the first request in any 12-month period.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain information directly from your account settings dashboard after completing 950ok Login.
- Right to Erasure ("Right to Be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing based on legitimate interests. Please note that we may be legally required to retain certain data (such as financial transaction records) even following an erasure request — in such cases, we will inform you of the data that must be retained and the legal basis for retention.
- Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or pending the outcome of an objection to processing.
- Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a structured, machine-readable copy of your personal data that you can transfer to another service provider.
- Right to Object: You have the right to object to processing of your personal data carried out on the basis of 950ok's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your rights and interests.
- Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications, non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.
Data Security
950ok employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our key security measures include:
- Transport Encryption: All data transmitted between your device and 950ok.io is encrypted using 256-bit SSL/TLS encryption. This protects your login credentials, payment details, and personal information from interception during transmission.
- Data Encryption at Rest: Sensitive personal data — including identity documents, financial account numbers, and authentication credentials — is encrypted at rest on 950ok's servers using industry-standard encryption protocols.
- Access Controls: Access to personal data held by 950ok is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories required to perform their specific role. All staff access is logged and audited.
- Two-Factor Authentication (2FA): 950ok strongly recommends enabling 2FA on your account to add an additional layer of security to the 950ok Login process. Internal systems access by 950ok staff also requires multi-factor authentication.
- Penetration Testing and Security Audits: 950ok conducts regular security assessments, including penetration testing by qualified security professionals, to identify and remediate vulnerabilities before they can be exploited.
- Incident Response: In the event of a personal data breach that is likely to pose a risk to your rights and freedoms, 950ok has a documented incident response procedure. Affected players will be notified of material breaches without undue delay after detection, along with guidance on steps they can take to protect themselves.
Children's Privacy
950ok operates exclusively as an adult entertainment platform. Our services are strictly restricted to individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data from anyone under the age of 21.
If we become aware that personal data has been collected from a person under the age of 21 — through our standard age verification process, through a report from a third party, or through any other means — we will immediately suspend the relevant account, delete all associated personal data without undue delay, and void any associated balances or transactions in accordance with the 950ok Terms & Conditions.
Parents and guardians are encouraged to use parental control software to restrict access to gambling websites on devices shared with or accessible to minors. 950ok supports third-party filtering tools and parental controls as a supplementary measure alongside our own age verification processes.
Changes to This Privacy Policy
950ok reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing activities, changes in applicable law, or improvements to our privacy practices. When we make material changes to this Policy, we will notify registered players via the email address associated with their account and will display a prominent notice on 950ok.io for a period of not less than 7 days before the revised Policy takes effect.
The effective date shown in the hero section of this page will always reflect the date on which the current version of this Policy came into force. We encourage you to review this page periodically, particularly before making deposits or engaging in high-value activity on the platform.
Your continued use of the 950ok platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with changes made to this Policy, you may request the closure of your account by contacting our support team at [email protected].
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of your data rights as described in Section 9, please contact the 950ok privacy team using the details below. We aim to respond to all privacy-related enquiries within 72 hours.
- Email: [email protected] — use subject line "Privacy Enquiry" or "Data Rights Request"
- Live Chat: Available from your account dashboard after completing 950ok Login — 24/7 availability
- Response Language: English
- Operating Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
When submitting a data rights request by email, please include your registered username, the email address associated with your 950ok account, and a brief description of your request. We may need to verify your identity before processing the request in order to protect the security of your personal data.